Terms & Conditions
Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by Elite Wool Industry Training Ltd , ( "us") to you, the purchaser of goods and services from us, including your use of the website at www.elitewoolindustrytraining.com ("the website"). They are effective from 30.01.2021 and will replace all earlier Elite Wool Industry Training Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
TERMS OF TRADE
Delivery and Returns.
This Agreement was last updated 30/01/2021
We aim to deliver your purchase within 3 to 4 working days after receiving your order and we will do our best to communicate with you quickly if we have any out-of-stock issues.
Please note that Rural Delivery deliveries are dependent on the local courier's schedule.
Delivery is within New Zealand. Goods are at our risk until delivered to you, when supplied on a "Signature Required" premium delivery only. "Non-signature" standard delivery items are sent at owners' risk.
Delivery to Commercial Premises.
For delivery to any commercial address, please supply the name of the business in the delivery address details of your order.
WHY DIDN'T THE COURIER DROP THE PARCEL OFF?
Please note that if the courier requires a signature to confirm delivery and nobody is home at the time of delivery, the courier will leave a calling card in the mailbox and alternative delivery arrangements can be made.
DELIVERY TO ISLANDS.
For delivery to an offshore island of New Zealand we will supply goods to the shipping agent on the mainland for the specified island as per our delivery charge. Please enter the details of the pick-up point or shipping agent of your choice on the mainland. Elite Wool Industry Training Ltd's responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed. You will need to make your own arrangements with the shipping agent to deliver to your home or other pick-up point on the island and your own arrangements to collect goods from the agent on the island.
How Are Delivery Charges Calculated?
Delivery charges are based on the weight and size measurements of the product purchased. Delivery charges are calculated and shown as a separate item before you choose to enter your payment details and send the order to be processed. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case, you will not incur any extra delivery cost.
How Do I Change the Delivery Address For An Order That I Have Already Submitted?
Please email firstname.lastname@example.org
There Is A Problem With My Delivery, Who Should I Call?
Please email email@example.com
Elite Wool Industry Training Ltd is committed to providing quality products supplied by Elite Wool Industry Training Ltd to our customers. If for any reason you are not completely satisfied with any product supplied by Elite Wool Industry Training Ltd, please return it to us in original condition within 7 days of receipt and Elite Wool Industry Training Ltd will replace it or refund your purchase price using the original payment method. Our usual returns policy does not apply to personalised or made to order products.
How to Return
You can return within 7 days of receipt of order The items must be in original condition with all labels, original packaging and swing tags still attached. Please include a copy of your original invoice with your returned good(s).When returning items: Please return parcel with appropriate postage or courier ticket attached. If sending by NZ Post, address the parcel to: Elite Wool Industry Training Ltd 479 McJarrows Rd Oxford 7430 If sending by Courier, address the parcel to: Elite Wool Industry Training Ltd 479 McJarrows Rd Oxford7430
Note: Unfortunately, your postage charges on returns are not refundable and additional courier charges will apply for an exchange (i.e.. the same style is being changed for a different size or colour).
If you are returning an item for exchange ie; the same product is being changed for a different size or colour, you will be charged delivery of your reorder.
If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available. You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched.
Returns are credited in the manner in which they were originally paid, the sum equal to the cost of the product excluding handling and delivery costs.
Personalised & Made-to-Order Products.
Our usual returns policy does not apply to personalised or made-to-order products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases (eg made to order stencils). Please check whether accents and other symbols can be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to Elite Wool Industry Training Ltd for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Cancellation and Product Return.
Can I Cancel My Order?.
Please email us at firstname.lastname@example.org as soon as possible to change or cancel your order.
You may cancel your order without charge at any time up to the despatch of goods to your address. Any charge to your credit card will be credited.
You may cancel your order if the goods have already been dispatched, but not received at your address and Elite Wool Industry Training Ltd will credit your credit card or bank account for a sum equal to the cost of the product – but excluding handling and delivery costs. Goods will need to be returned to Elite Wool Industry Training Ltd at your expense in order for the sum to be refunded.
CAN I RETURN MY ORDER - I CHANGED MY MIND?.
You may return goods because you have changed your mind and do not wish to purchase the goods within 7 days as long as they are in their original condition: You must return the goods to Elite Wool Industry Training Ltd by couriering it back to Elite Wool Industry Training Ltd in their original condition and packaging and they must be received by us within 7 days of delivery. Elite Wool Industry Training Ltd will credit your purchase using the original payment method, the sum equal to the cost of the product excluding handling and delivery costs.
CAN I RETURN MY ORDER - THE PRODUCT IS FAULTY?.
You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered: You can return the goods to Elite Wool Industry Training Ltd - in their original condition and packaging and they must be received by us within 7 days of delivery. Elite Wool Industry Training Ltd will access the product for faults and if deemed faulty, the goods will be replaced without further charge. All goods returned must be in original condition and packaging and include all accessories and the invoice or delivery docket. All goods except faulty goods must be unopened.
Please email us email@example.com if you have a faulty product.